Last updated: [28/05/2025]

Welcome to Surfers Heimat. Protecting your privacy and ensuring transparency in how we handle your data is very important to us. This Privacy Policy explains what information we collect, how we use it, and your rights as a guest and visitor of our website www.surfers-heimat.com.

1. Information We Collect

When you interact with us, we may collect the following data:

  • Personal details: your full name, email address, and phone number (provided when booking or contacting us).
  • Booking details: stay dates, package type, room preferences.
  • Payment details: processed securely by Stripe. We do not store your card information.
  • Website usage: cookies and analytics (Google Analytics) to improve user experience.
  • Communication data: messages via WhatsApp or email.

2. How We Use Your Data

We use your information to:

  • Confirm and manage bookings.
  • Provide customer service and respond to inquiries.
  • Arrange check-in and comply with Moroccan law (ID/passport required).
  • Send booking confirmations and relevant updates.
  • Improve our services through website analytics.
  • Ensure safety and compliance (e.g., minors must be accompanied by a legal guardian).

3. Data Sharing

We only share your data with trusted third parties when necessary:

  • Stripe for secure online payments.
  • WhatsApp for guest communication.
  • Local authorities if legally required (passport/ID checks).

We never sell your personal data to third parties.

4. Data Storage & Retention

  • Personal data is stored only as long as necessary for your booking and legal compliance.
  • We aim to delete or anonymize personal data after 24 months, unless required longer by law.
  • Payment information is never stored on our servers (Stripe handles this securely).

5. Security Measures

While we use SSL encryption and secure booking partners, please note:

  • No online system is 100% secure.
  • We recommend avoiding sharing sensitive details over unsecured networks (e.g., public WiFi).

6. Your Rights

You have the right to:

  • Access your personal data we hold.
  • Request correction of inaccurate data.
  • Request deletion of your data (unless required by law).
  • Withdraw consent for marketing communications.

To exercise these rights, please email us at: contact@surfers-heimat.com

7. Minors

We do not allow minors under 18 to book or stay at Surfers Heimat without a parent or legal guardian.

8. Cookies & Tracking

Our website uses cookies to:

  • Ensure proper website functionality.
  • Track analytics (Google Analytics).
  • Improve site performance.

You can disable cookies via your browser settings at any time.

9. International Guests

As we welcome travelers worldwide, we comply with both Moroccan data protection law (Law No. 09-08) and GDPR standards for EU guests.

10. Updates to this Policy

We may update this policy occasionally. Updates will be posted on this page with a new “Last updated” date.

11. Contact Us

If you have questions about this Privacy Policy or your data rights, please contact us:

Surfers Heimat
Tamraght, Agadir, Morocco
📧 contact@surfers-heimat.com
📞 +212 653 31 06 35